Technical FAQs
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API Access & Rate Limits
Navigate our developer endpoints, request quotas, and webhook configurations.
What are the default API rate limits for the Standard tier?
Standard accounts receive 1,200 requests per hour, with a burst capacity of 50 requests per second. Enterprise tiers scale to 15,000 requests/hour with dedicated load balancers and IP whitelisting.
How do I handle pagination for large asset collections?
Use the cursor-based pagination system via the `?cursor=` parameter returned in the `Link` header. Each response includes `next_cursor` and `has_more` flags to streamline iteration through datasets exceeding 500 items.
Are webhook retries guaranteed for failed delivery?
Yes. StockFlow implements an exponential backoff strategy with 5 retry attempts over a 4-hour window. Failed payloads are logged in your dashboard under "Integration Diagnostics" with full HTTP status codes.
Supported Formats & Technical Specs
Download parameters, codec support, and metadata embedding standards.
Which video codecs are supported for 4K UHD downloads?
We deliver H.264 (AVC) and H.265 (HEVC) profiles for 4K assets. ProRes 422 HQ and DNxHR MX are available for enterprise licensing upon request via the procurement portal.
Can I extract EXIF and XMP metadata from downloaded clips?
All exports retain embedded metadata including shutter speed, focal length, color space (Rec. 709/Rec. 2020), and contributor credits. Raw `.xml` sidecar files are optional during checkout.
What is the maximum file size for single-asset downloads?
Individual files cap at 12 GB due to CDN chunking limits. Multi-part ZIP archives automatically split payloads exceeding 8 GB into 2 GB segments for stable transfers across residential connections.
Technical Support & Service Levels
Response times, escalation paths, and infrastructure uptime guarantees.
What is the guaranteed uptime for the StockFlow CDN?
We maintain a 99.95% monthly uptime SLA, backed by multi-region PoPs in Frankfurt, Amsterdam, and Moscow. Downtime credits are automatically applied to your account within 24 hours of incident closure.
How quickly does the engineering team respond to critical bugs?
P1 incidents receive initial acknowledgment within 45 minutes and a technical workaround within 4 hours. Full resolution timelines are tracked via our public status portal and Slack integration.
Do you provide SAML SSO integration for enterprise teams?
Yes. SAML 2.0 and SCIM 2.0 provisioning are included in Team and Enterprise plans. Setup typically requires 3 business days for IdP mapping, directory sync, and role-based access configuration.
Need deeper technical documentation or custom API sandbox access?
View API Reference Contact Engineering